Accelon Pty
Limited
11 Alice
Lane
Sandton
Johannesburg
South Africa
tel: +27 11 884
3710
fax: +27 11 783 5876
email: info@accelonafrica.com
url:
http://www.accelonafrica.com
Accelon
Nigeria Limited
Fabac
Centre
3B, Ligali Ayorinde Street
Victoria Island
Lagos
Nigeria
tel: +234 1 270 9000
fax: +234 1 270 5781
email:
customercare@accelonafrica.com
url:
http://www.accelonafrica.com
Johann Wessels: Chief
Executive Officer
Geoffrey Lee: Chief Financial Officer
Johnnie Coleman:
Chief Technology Officer
Fred Moturi: Regional Managing Director -
Ghana/ROWA
Lanre Oke: General Manager - Nigeria
Accelon
Ghana Limited
Premier
Tower
Ground Floor
Accra
Ghana
tel: +233 21 663450 /
663378
fax: +233 21 663450
email:
info-ghana@accelonafrica.com
url:
http://www.accelonafrica.com
Accelon is a premier African communications
services company offering a range of satellite based broadband internet access,
data and voice communication services customised for small to large
enterprises, government and public sector agencies across West
Africa.
Accelon offers its services in partnership with SES Global, the
world leader in satellite communications, and was conceived in 2002 by Africa
Venture Partners (AVP), a South African based investment and strategic
management firm. Other investors in the company include SES ASTRA, an SES
Global company, and the Industrial Development Corporation (IDC) of South
Africa.
In 2003, Accelon achieved the distinction of the largest IT and
Telecommunication sector start-up in Africa and also ranked among the largest
start-ups in the sector globally in 2003. Accelon has over 1000 customer sites
connected through the Accelon network over the past two and a half years,
making it the fastest growing ICT startup in Africa (COMSYS UK Report
2004).
Accelon currently offers services across West Africa with
operations in Nigeria and Ghana and a small corporate office in South Africa.
Accelon is currently active in 7 countries and aims to extend its services to
cover up to 10 selected countries in Africa by 2007.
Accelon delivers
directly to users on the African Continent two-way "always-on" Internet access
and enterprise wide data connectivity for distributed branches and business
locations using very small aperture terminals (VSATs) on a satellite
network.
Accelon's services are designed and provisioned to ensure
quality, reliability and affordability for the benefit of the customer. The
services include:
Accelon firmly believes in Africa's growth
potential, and in our ability to contribute towards an inspired and prolific
change throughout the continent's telecommunications industry. Accelon will
continuously harness global resources and intellectual capital to deploy the
technology platforms, support and distribution infrastructure that will
generate relevant and inspiring levels of service for our
customers.
Most importantly, we strive to attract and retain the best
people and business partners. We believe that it is the quality and commitment
of our people and our partners that will enable us to deliver on our promise
and to grow our business.
Accelon's deployment of in-country hubs
(Ku-band and C-band) and Network Operations Centre ensures that the relevant
capacity and technical skills are within reach and in the same time zones as
our customer base. This guarantees speedy response to customer calls and both
online and field support services are locally available in West Africa (Nigeria
and Ghana).
Accelon has deployed and is currently using a high power
Ku-Band space segment on the steerable beam of ASTRA 2B at 28.2° East
(featuring up to 16 transponders) with optimal coverage over West Africa, as
shown in diagram below.
Accelon has also deployed a C-band service
that currently runs off the ASTRA 4A (AMC-12) satellite. ASTRA 4A is the
world's most powerful C-band satellite with Europe/Africa coverage. Positioned
at 37.5° west, ASTRA 4A boasts better landmass coverage and high power. Its
high power (43dBW at the center) allows the use of smaller terminals and larger
data rates, making it ideally suited to data and broadcast
applications.
Accelon has a dedicated team of network engineers, field
service and installation support resources both internal and from a distributed
dealer network offering coverage and support in all the main regions of Nigeria
including Lagos area, Port Harcourt and Abuja. We have in-country and within
easy reach of customers, sufficient stock of customer premises equipment
(VSATs) to ensure that the turnaround time from customer order and delivery is
a matter of days. Also stocks of spare holdings are kept in West Africa to
ensure that turnaround time for customer support services is maintained to a
minimum.
Accelon has made substantial investment in systems, processes
and resources to ensure the availability of a 24-hour-a-day customer service
and support. A dedicated team of customer service representatives man the 24 x
7 contact centre backed by a team of skilled network engineering resources on
stand-by to conduct remote network troubleshooting and
configuration.
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