Spacenet
Rural Communications
Av. Canaval
y Moreyra 452 Piso 7
San Isidro
Lima 27
Peru
tel: +511 222
4000
fax: +511 222 8866
email: clientesperu@gilatla.com
url:
http://www.spacenetrural.com
Gloria Garcia:
Customer Care Director
Spacenet
Rural Communications
Calle 93 n.
11-26 piso 5
Bogota
Colombia
tel: +57 1 600 3434
fax: +57 1 635
6685
email: Customer.care@gilatla.com
url:
http://www.spacenetrural.com
Saira
Ballesteros: Customer Care Director
Spacenet Rural Communications, a business
unit of Gilat Satellite Networks, provides telephony, internet and data
services primarily for rural communities in Latin America. We have 16,000
operational sites.
We serve three key markets: governments, operators
and enterprises.
In the government market, we provide outsourced
services built on a Build-Operate (BO) model. We develop, install and operate
the network, allowing governments to offer subsidized public telephony and
internet access in rural areas.
With operators, we work on a
Build-Operate-Transfer (BOT) model. We install the required network, including
the hub, provide the operations management required and transfer the final
system to the country's citizens. Our outsourcing solution allows operators to
fulfill their Universal Service Obligations (USOs) in providing communications
access to remote areas.
We also serve the enterprise market and the rest
of the private sector, where we provide internet access & telephony for
businesses of any size.
Overall, our services include operating public
phones and telecenters, providing internet access, data transfer, hub
operations as well as dedicated network and shared hub
services.
Customer Support Operations
Spacenet Rural
Communications complements its services with back office support for subsidized
telephony and Internet networks, as well as for private Internet, data and
telephony clients including a call center, network operations center, field
service maintenance, and a pre-paid calling card platform and distribution
channels.